Salesforce
Salesforce Sales Development Representative Professional Certificate
Salesforce

Salesforce Sales Development Representative Professional Certificate

Unlock your potential in tech sales. Build job-ready skills for an in-demand career as an entry-level Sales Development Representative (SDR). No degree or prior experience required.

Ernest Owusu
NaOmi Furukawa
Akhil Cherukupally

Instructors: Ernest Owusu

26,473 already enrolled

Professional Certificate - 5 course series

Earn a career credential that demonstrates your expertise

4.5

(326 reviews)

Beginner level

Recommended experience

6 months at 5 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Articulate the purpose of the Sales Development Representative role and develop strategies for your personal and professional success 

  • Prepare a professional portfolio and develop your personal brand to reflect your performance in the interview process

  • Apply the success-proven principles of the SV Academy Conversational Selling methodology

  • Problem-solve using the best-in-class tech tools of the SDR workflow

Skills you'll gain

  • Category: Sales Development
  • Category: interviewing
  • Category: Sales
  • Category: Time management
  • Category: Cold Calling

Details to know

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English
Subtitles: English, French,

Professional Certificate - 5 course series

Earn a career credential that demonstrates your expertise

4.5

(326 reviews)

Beginner level

Recommended experience

6 months at 5 hours a week
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Prepare for a career in Sales Development

  • Receive professional-level training from Salesforce
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Salesforce
  • Qualify for in-demand job titles: Sales Development Representative (SDR), Business Development Representative (BDR), Sales Representative
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$60,100+
median U.S. salary for Sales Development
¹
52,000+
U.S. job openings in Sales Development
¹

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera's job search guide

¹Lightcast™ US Job Postings (median U.S. salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Based on program graduate survey responses, United States 2021.

Professional Certificate - 5 course series

Groundwork for Success in Sales Development

Course 120 hours4.5 (290 ratings)

What you'll learn

  • Confidently articulate the purpose and power of the SDR role in the tech industry

  • Effectively select strategies and tools for developing a winning professional mindset

  • Justify strategies for time management and prioritization that yield results in your personal and professional life

  • Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships

Skills you'll gain

Category: Sales
Category: Sales Development
Category: teamwork
Category: Time management

Foundations for Interviewing with Confidence

Course 219 hours4.4 (51 ratings)

What you'll learn

  • Develop an understanding of the tech industry landscape in order to cultivate a long term career plan

  • Construct an intimate understanding of your audience and express a personal story that is unforgettable

  • Formulate a results-driven professional portfolio that showcases your track record and sets you apart from other candidates

  • Create a lasting impression through the interview process

Skills you'll gain

Category: Personal Advertisement
Category: Audience
Category: interviewing
Category: Personal Branding
Category: Resume writing

Conversational Selling Playbook for SDRs

Course 325 hours4.7 (25 ratings)

What you'll learn

  • Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale

  • Identify your Ideal Customer Profile and target persona to build a lead list, qualify prospects, and leverage data to drive activity

  • Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies

  • Develop a foundation for emotional intelligence in a sales context and generate an empathetic email

Skills you'll gain

Category: Sales Development
Category: cold emailing
Category: Sales
Category: objection handling
Category: Cold Calling

Boosting Productivity through the Tech Stack

Course 430 hours4.0 (16 ratings)

What you'll learn

  • Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce

  • Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow

  • Use sales intelligence tools to find prospects and optimize your workflow

  • Formulate bulletproof outreach strategies to engage with prospective customers

Skills you'll gain

Category: Prospecting
Category: video prospecting
Category: Sales Development
Category: sales engagement
Category: Customer Relationship Management Software

Practical Guide to Navigating Professional Relationships

Course 520 hours4.5 (21 ratings)

What you'll learn

Skills you'll gain

Category: empathy
Category: Proactivity
Category: Creative Problem Solving
Category: Coachability
Category: Communication

Instructors

Ernest Owusu
SV Academy
2 Courses31,200 learners
NaOmi Furukawa
SV Academy
2 Courses31,200 learners

Offered by

Salesforce
SV Academy
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