This course is part of the Value Chain Management Specialization

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1,085 ratings

Gopesh Anand +1 more instructor

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Value Chain Management SpecializationUniversity of Illinois at Urbana-Champaign

About this Course

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In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
You will be able to: 

• Relate underlying principles to frameworks and techniques used for process improvement 
• Synthesize information to make decisions for organizational initiatives and process improvement 
• Apply analytical techniques for tactical decisions in a process improvement project

This course is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program at https://degrees.giesbusiness.illinois.edu/idegrees/.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

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Course 4 of 7 in the

Value Chain Management Specialization

Approx. 16 hours to complete

English

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Skills you will gain

Lean Manufacturing
Program Management
Six Sigma
Process Control

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 4 of 7 in the

Value Chain Management Specialization

Approx. 16 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructors

Instructor rating

4.73/5 (206 Ratings)

Gopesh Anand

Professor of Operations Management, Department of Business Administration, Gies College of Business

Department of Business Administration, College of Business

89,686 Learners

4 Courses

Ujjal Kumar Mukherjee

Associate Professor of Business Administration

Gies College of Business

70,086 Learners

2 Courses

Offered by

University of Illinois at Urbana-Champaign

Get a head start on your degree

This course is part of the Master of Business Administration (iMBA) from University of Illinois at Urbana-Champaign. If you are admitted to the full program, your coursework will count towards your degree learning and all of your progress will transfer with you.

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Syllabus - What you will learn from this course

Content Rating96%(4,568 ratings)

Week1

Week 1

1 hour to complete

Course Orientation

1 hour to complete

4 videos (Total 11 min), 4 readings

4 hours to complete

Quality Management

4 hours to complete

11 videos (Total 79 min), 2 readings, 12 quizzes

11 videos

Meaning of Quality8mService Quality9mCost of Quality5mProactive Quality Management8mProcess Quality9mEvolution of PI Initiatives3mOrigin and Evolution of Lean6mSelected Lean Practices7mOrigin and Evolution of Six Sigma5mSelected Six Sigma Practices10mInfrastructure for Organizatonal Learning3m

2 readings

Module 1 Overview20mModule 1 Lectures Transcript File1h

12 practice exercises

The Meaning of Quality5mService Quality5mCost of Quality5mProactive Quality Management5mProcess Quality5mEvolution of PI Initiatives5mOrigin and Evolution of Lean5mSelected Lean Practices5mOrigin and Evolution of Six Sigma5mSelected Six Sigma Practices5mInfrastructure of Organizational Learning5mQuality Management Graded Quiz30m

Week2

Week 2

4 hours to complete

Process Control and Capability

4 hours to complete

11 videos (Total 81 min), 2 readings, 12 quizzes

11 videos

Variation in Processes13mBasis for Statistical Process Control11mX-Bar R Charts for Measurement Data7mX-Bar R Chart Illustration7mX-Bar R Chart Re-computation of Limits3mP Chart for Proportion Defective4mP Chart Illustration6mProcess Capability Analysis12mProcess Capability Analysis Illustration3mDigging Deeper into Cpk Values5mRoot Cause Analysis Techniques5m

2 readings

Module 2 Overview20mModule 2 Lectures Transcript File1h

12 practice exercises

Variation in Processes5mBasis for Statistical Process Control5mX-Bar R Charts for Measurement Data5mX-Bar R Chart Illustration5mX-Bar R Chart Re-computation of Limits5mP Chart for Proportion Defective5mP Chart Illustration5mProcess Capability Analysis5mProcess Capability Analysis Illustration5mDigging Deeper into CPK Values5mRoot Cause Analysis Techniques5mProcess Control and Capability Graded Quiz30m

Week3

Week 3

3 hours to complete

Supply Chain Management

Supply chains are increasingly becoming global and complex. In this module, you will learn about the primary functions involved in managing a complex supply chain. Next, you will learn about supply chain strategy and how to align supply chain strategy with product characteristics. You will also learn about building agility and adaptability in supply chains. You will learn about contracting in supply chains to align the different entities of supply chains. Specifically, you will learn about wholesale price contracts, buy-back contracts, and revenue-sharing contracts. Finally, we will learn about the bullwhip effect in supply chains, the courses of the bullwhip effect, and the mitigation strategies of the bullwhip effect.

3 hours to complete

6 videos (Total 58 min), 2 readings, 7 quizzes

6 videos

What is Supply Chain Management?10mGlobal Supply Chain Risks7mFormulating a Supply Chain Strategy13mSupply Chain Alignment and Contracts12mSupplier Selection, Development and Monitoring9mBullwhip Effect – Value of Information 5m

2 readings

Module 3 Overview20mModule 3 Lectures Transcript File1h

7 practice exercises

What is Supply Chain Management?5mGlobal Supply Chain Risks5mFormulating a Supply Chain Strategy5mSupply Chain Alignment and Contracts5mSupplier Selection, Development and Monitoring5mBullwhip Effect – Value of Information 5mSupply Chain Management Graded Quiz30m

Week4

Week 4

3 hours to complete

Operations Resilience

In this module, we will learn about advanced concepts in supply chain management. First, you will learn about network planning in supply chains, and supply chain network design. Then you will learn about remanufacturing, closed-loop supply chains, and reverse supply chains. We will also learn about green supply chains and strategies for building environmental friendliness in supply chains. We will then learn about IT systems of supply chains, and aligning IT systems with business processes. Finally, we will learn about emerging advanced technologies in supply chains and their uses. Specifically, we will discuss the roles of artificial intelligence, radio frequency identification devices (RFID), blockchains, and the internet of things (IoT) in supply chain management.

3 hours to complete

7 videos (Total 51 min), 4 readings, 6 quizzes

7 videos

Developing a Distribution Strategy12mRemanufacturing and Reverse Logistics6mGreen Supply Chain Management4mInformation Technology in Supply Chains11mEmerging and Advanced Technologies 11mCourse Conclusion2mGies Online Programs3m

4 readings

Module 4 Overview20mModule 4 Lectures Transcript File1hCongratulations!10mGet Your Course Certificate10m

6 practice exercises

Developing a Distribution Strategy5mRemanufacturing and Reverse Logistics5mGreen Supply Chain Management5mInformation Technology in Supply Chains5mEmerging and Advanced Technologies5mOperations Resilience Graded Quiz30m

Reviews

4.6

236 reviews

5 stars
75.23%
4 stars
17.95%
3 stars
3.22%
2 stars
1.28%
1 star
2.30%

TOP REVIEWS FROM OPERATIONS MANAGEMENT: QUALITY AND SUPPLY CHAIN

by SMSep 2, 2018

Certain parts were important and learnt about linear regression, ANOVA, SPC and value stream mapping. Could make presentations more brief, as the lectures were very tedious.

by ASMay 16, 2017

This kind of quality and depth is what courses on Coursera should strive for.

Gopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

by DDAug 2, 2020

Professor Explanation was very clear. He explained each scenarios with real time business examples, which was helping to understand the concept very clearly.

by AJFeb 26, 2020

The teaching of Statistical control charts could have been better by covering more no. of control charts which is only limited to p,c and x-r chart in this course.

View all reviews

About the Value Chain Management Specialization

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and surpluses for organizations.

In this specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This specialization is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program here.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Operations Management: Quality and Supply Chain

About this Course

Skills you will gain